Medspa Policies

NO SHOWS & CANCELLATIONS

For cancellations we require a 24-hour notice or a fee of $100 is charged. Credit card deposits are taken in the event of frequent no-shows or last minute cancellations.

PAYMENT

Full payment is required at the time of your service. To avoid undercharging or overcharging our valued clients, we cannot accept prepayment for services. We will gladly accept your local check, provided that your full name, address, and phone number are imprinted. There is a $25 fee per returned check. We do not accept starter checks or third-party checks.

REFUND + RETURN POLICY

We strive to provide high quality services and products and we will make every effort to ensure your satisfaction. While we do not offer refunds on services provided, we are happy to repeat a service to your satisfaction; please speak with a manager within 72 hours of your original service. Store credits are issued for most products returned within 30 days of purchase, with the original receipt.

However, all makeup and cosmetic items cannot be returned and are final sales. Gift Card refunds are issued within 30 days of purchase, with proof of payment, to original payment method only.

MEDSPA ETIQUETTE

We ask that you silence your cell phone when enjoying services, as a courtesy to all guests. Wi-Fi is available for e-mailing and web browsing. Gratuities are at the discretion of our clients and are not included in the price of services.

GIFT CARDS

INTERLOCKS Gift Cards are available for purchase in-store and online. You may redeem your Gift Card for its dollar value towards any services or products. Gratuities cannot be made through Gift Card redemption.

CHILDREN

Most of our MedSpa services are 18+, and clients must read and sign informed consent forms before each service. Some exceptions may be made for some services for teenagers with a parent or guardian present. We do not allow children to accompany adults in our MedSpa, as the child’s safety may be compromised, or a child’s behavior may be disruptive to other guests.

HEALTH CONSIDERATIONS

The safety of our clients and staff is of paramount concern, so we ask that prior to receiving services you make our staff aware of any allergies, health concerns and/or illness you are experiencing. Some of our service products contain nuts and algae; make your service provider aware of any allergies.